Financial Services Royal Commission Implementation Roadmap August 2019 Restoring trust in Australia’s financial system © Commonwealth of Australia 2019 This publication is available for your use under a Creative Commons Attribution 3.0 Australia licence, with the exception of the Commonwealth Read More …
Tag: way
1.8 — Amending the Banking Code
The ABA should amend the Banking Code to provide that: banks will work with customers: who live in remote areas; or who are not adept in using English to identify a suitable way for those customers to access and undertake Read More …
Government Response
The Government Response into the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry February 2019 Restoring Trust in Australia’s Financial System © Commonwealth of Australia 2019 This publication is available for your use under a Creative Read More …
Regulators and compliance
The recommendations seek to improve the effectiveness of the regulators in deterring misconduct and ensuring that there are just and appropriate consequences for misconduct. Some recommendations seek to increase the ways in which the regulators can enforce the law by Read More …
Recommendations: Answering the key questions
As I have already said, I think it useful to restate and reorder what I have set out above so that the reader can see the way in which particular recommendations fit together. Restated and reordered below, the recommendations seek Read More …
Access to banking services
Recommendation 1.8 – Amending the Banking Code The ABA should amend the Banking Code to provide that: banks will work with customers: who live in remote areas; or who are not adept in using English, to identify a suitable way Read More …
11.3 What the case study showed
11.3.1 Misconduct AAI accepted that it had contravened the General Insurance Code of Practice in four ways in the course of its dealings with the Healds. First, AAI accepted that it had breached clause 7.2, which required it to conduct Read More …
10.1 Background
AAI Limited (AAI) carries out the general insurance activities of Suncorp Group.[1] The case study focused upon AAI’s handling of claims made following the Wye River bushfires on Christmas Day 2015, and the way in which AAI marketed its Complete Read More …
9.3 What the case study showed
9.3.1Ms Murphy’s claim In his evidence in relation to Ms Murphy’s claim, Mr Storey accepted that: Youi failed to handle Ms Murphy’s claim in an honest, fair and transparent manner, as required by clause 7.2 of the General Insurance Code Read More …
6.3 What the case study showed
I have already made findings of misconduct and conduct falling below community standards and expectations above. In summary, I have found that: In respect of the member charged a higher premium after delinking, AMP’s conduct fell below community standards and Read More …