The following provided assistance during some or all of the term of the inquiry. Counsel Assisting the Royal Commission Rowena Orr QC Michael Hodge QC Albert Dinelli Eloise Dias Mark Costello Other Counsel Mark Hosking Claire Schneider Sarah Zeleznikow Tim Read More …
Tag: team
11.3 What the case study showed
11.3.1 Misconduct AAI accepted that it had contravened the General Insurance Code of Practice in four ways in the course of its dealings with the Healds. First, AAI accepted that it had breached clause 7.2, which required it to conduct Read More …
4.3 What the case study showed
This case study showed how TAL had dealt with separate claims under three income protection policies. The claimants had different medical conditions. The case study raised several broader questions about TAL’s policies and procedures. Much of TAL’s conduct was rightly Read More …
2.2 Changing culture
As I have said, each financial services entity is responsible for its own culture. Each must form a view of its culture, identify problems, develop and implement a plan to deal with them, and then determine whether the changes it Read More …
2.1 Supervising culture
2.1.1Responses to the GFC While prudential supervisors have no doubt formed views about the culture of financial institutions for many years, the idea that the culture of financial institutions was directly linked to financial soundness and stability only appears to Read More …