Introduction

The Commission’s fifth round of hearings explored issues relating to the superannuation industry. The hearings focused on four topics: the proper use of members’ money, including inappropriate deductions from members’ accounts (such as for services that were not provided), failures Read More …

Introduction

I said in the first chapter of this Report that there can be no doubt that the primary responsibility for misconduct in the financial services industry lies with the entities concerned and those who managed and controlled those entities: their Read More …

5 Group life insurance

As I explained in the introduction to this chapter, an important feature of the life insurance market is that life cover, total and permanent disability cover, income protection cover and trauma cover are available not only through individual policies but Read More …

Introduction

In its public hearings, the Commission focused upon the life insurance and general insurance industries, not on the marine or health insurance industries. This focus was consistent with the complaints made to the Commission, with the misconduct and conduct falling Read More …