6.3 What the case study showed

I have already made findings of misconduct and conduct falling below community standards and expectations above. In summary, I have found that: In respect of the member charged a higher premium after delinking, AMP’s conduct fell below community standards and Read More …

4.3 What the case study showed

This case study showed how TAL had dealt with separate claims under three income protection policies. The claimants had different medical conditions. The case study raised several broader questions about TAL’s policies and procedures. Much of TAL’s conduct was rightly Read More …

1.7 Productivity Commission Competition Report

The Murray Inquiry had recommended that ‘Government should provide more clarity around its expectations of regulators’ and that ‘regulators should develop better performance indicators’.[1] In its report on competition in the Australian financial system, the Productivity Commission emphasised the importance Read More …

Introduction

In its public hearings, the Commission focused upon the life insurance and general insurance industries, not on the marine or health insurance industries. This focus was consistent with the complaints made to the Commission, with the misconduct and conduct falling Read More …