11.3.1 Misconduct AAI accepted that it had contravened the General Insurance Code of Practice in four ways in the course of its dealings with the Healds. First, AAI accepted that it had breached clause 7.2, which required it to conduct Read More …
Tag: exhibit
11.2 Evidence
The Healds held a home and contents policy with AAI.[1] The policy was branded as a Suncorp product.[2] On 22 April 2015, they lodged a claim with AAI for damage to their property caused by a major storm in the Read More …
11.1 Background
This case study concerned the handling by AAI of an insurance claim arising out of storm damage. The Commission heard evidence from Ms Bernadette Heald and again from Mr Gary Dransfield, the Chief Executive Officer of Insurance at the AAI Read More …
10.2 Evidence
AAI issues 37 home and contents insurance products through 13 different brands, including AAMI.[1] Generally speaking, AAI’s home and contents policies are ‘sum insured’ policies, which require the policyholder to nominate the amount for which their home and contents will Read More …
10.1 Background
AAI Limited (AAI) carries out the general insurance activities of Suncorp Group.[1] The case study focused upon AAI’s handling of claims made following the Wye River bushfires on Christmas Day 2015, and the way in which AAI marketed its Complete Read More …
8.2 Evidence
Mr Bessell described the relationship between IAG and Swann as a ‘devolved business model’,[1] where Swann was effectively a standalone business.[2] However, the person with ultimate responsibility for Swann was the head of the IAG division in which Swann sat,[3] Read More …
7.2 Evidence
7.2.1Mr Winter’s evidence Allianz distributes travel insurance through a number of channels, including its own website,[1] and through an underwriting agency, AWP Australia Pty Ltd (AWP).[2] AWP also distributes travel insurance products issued by Allianz through a number of channels, Read More …
6.2 The case studies
The Commission heard evidence from Mr Sainsbury.[1] Three issues were examined in the course of Mr Sainsbury’s evidence. They were: the charging of higher premiums for delinked members where AMP is not aware of the member’s smoker status, AMP’s processes Read More …
6.1 Background
This case study concerned group life insurance offered to members of the superannuation funds of AMP Superannuation Limited (AMP Super) and NM Superannuation Proprietary Limited (NM Super), the AMP Group’s superannuation trustees. AMP Life Limited (AMP Life) is the group Read More …
5.2 Evidence
5.2.1 REST’s minimum balance and prescribed employment status clauses The first type of clause considered was described as a ‘prescribed minimum balance clause’, being a clause that requires the REST member to maintain a specified balance in their superannuation account Read More …