10.2 Evidence

AAI issues 37 home and contents insurance products through 13 different brands, including AAMI.[1] Generally speaking, AAI’s home and contents policies are ‘sum insured’ policies, which require the policyholder to nominate the amount for which their home and contents will Read More …

9.1 Background

Youi Pty Ltd (Youi) issues general insurance products. The case study examined Youi’s conduct in handling claims under home insurance policies following natural disasters. In particular, the Commission heard evidence about Youi’s conduct in its handling of two insurance claims: Read More …

8.2 Evidence

Mr Bessell described the relationship between IAG and Swann as a ‘devolved business model’,[1] where Swann was effectively a standalone business.[2] However, the person with ultimate responsibility for Swann was the head of the IAG division in which Swann sat,[3] Read More …

7.2 Evidence

7.2.1Mr Winter’s evidence Allianz distributes travel insurance through a number of channels, including its own website,[1] and through an underwriting agency, AWP Australia Pty Ltd (AWP).[2] AWP also distributes travel insurance products issued by Allianz through a number of channels, Read More …

7.1 Background

Allianz Australia Insurance Ltd (Allianz) issues general insurance products, including travel insurance products. [1] The Commission heard evidence about misleading and deceptive content that appeared on the travel insurance pages of Allianz’s website between 2012 and 2018, as well as Read More …