6.3 What the case study showed

I have already made findings of misconduct and conduct falling below community standards and expectations above. In summary, I have found that: In respect of the member charged a higher premium after delinking, AMP’s conduct fell below community standards and Read More …

4.3 What the case study showed

This case study showed how TAL had dealt with separate claims under three income protection policies. The claimants had different medical conditions. The case study raised several broader questions about TAL’s policies and procedures. Much of TAL’s conduct was rightly Read More …

2.3 What the case study showed

2.3.1Misconduct In its submissions to the Commission, Freedom suggested that in circumstances where ASIC was reviewing Freedom’s practices, ‘ASIC might be considered the more appropriate body to review and make final determinations regarding the past conduct of Freedom Insurance [than Read More …

7.2 Evidence

During the fourth round of hearings, the Commission had heard that significant issues affecting Aboriginal and Torres Strait Islander people living in remote communities were the barriers to their engagement with and ability to access their superannuation. The Commission heard Read More …

2 Legal assistance and financial counselling services

The asymmetry of knowledge and power between consumers and financial services entities has been evident throughout the Commission’s work. Financial products and services have grown ever more complicated, numerous, and difficult to distinguish. Engagement with the financial services industry, by Read More …