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New Bank Risk Policy Simplification

Royal Commission

into Misconduct in the Banking, Superannuation and Financial Services Industry

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  • Final Report
    • Volume 1
      • Preface
      • Introduction
      • Banking
      • Financial Advice
      • Superannuation
      • Insurance
      • Culture, governance and remuneration
      • Regulators
      • Other important steps
    • Volume 2
      • Commission's Task
      • Case Studies: Superannuation
      • Case Studies: Insurance
    • Volume 3
      • Appendix 1: Letters Patent
      • Appendix 2: Hearing dates
      • Appendix 3: Public engagement
      • Appendix 4: The Commission team
      • Appendix 5: Witnesses
      • Appendix 6: Submissions
      • Appendix 7: Background Papers and Research Paper
    • Recommendations Summary
  • Government Response
  • Implementation Roadmap
  • Recommendations - Agenda
    • Alphabetical Order
    • Date Order
    • Numerical Order
Royal Commission| circumstance

Tag: circumstance

11.3 What the case study showed

February 12, 2019February 12, 2019 wordflow

11.3.1 Misconduct AAI accepted that it had contravened the General Insurance Code of Practice in four ways in the course of its dealings with the Healds. First, AAI accepted that it had breached clause 7.2, which required it to conduct Read More …

Case Studies: Insurancecircumstance, claim, claims handling, clause, community, conduct, exhibit, failure, process, standard, study, system, team, way1,290 Comments

4.1 Background

February 12, 2019February 12, 2019 wordflow

The Commission examined how TAL Life Limited (TAL) handled claims made by three people under income protection policies. The Commission heard evidence from Ms Loraine van Eeden, the General Manager of Claims. Ms van Eeden made three statements to the Read More …

Case Studies: Insurancebackground, circumstance, claim, evidence, income, people, person, policy, protection, statement27 Comments

8.3 What the case study showed

February 12, 2019February 12, 2019 wordflow

8.3.1Keeping low balance members in the fund Hostplus submitted that there was no evidence that it had sought to keep low balance members in the fund, or engaged in any retention strategy, for the purpose of obtaining the tax benefit.[1] Read More …

Case Studies: Superannuationbenefit, choice, circumstance, conduct, employee, employer, evidence, fund, letter, member, section, study, superannuation26 Comments

Navigation

  • Introduction
  • 1 NULIS Nominees (Australia) Ltd
    • 1.1 Background
    • 1.2 Evidence
    • 1.3 What the case study showed
  • 2 CBA superannuation funds
    • 2.1 Background
    • 2.2 Evidence
    • 2.3 What the case study showed
  • 3 AMP
    • 3.1 Background
    • 3.2 Evidence
    • 3.3 What the case study showed
  • 4 IOOF
    • 4.1 Background
    • 4.2 The APRA proceedings
    • 4.3 The 2016 letter
    • 4.4 Changing the pricing for the IPS Fund
    • 4.5 ANZ transaction
    • 4.6 What the case study showed
  • 5 ANZ branch selling program
    • 5.1 Background
    • 5.2 Evidence
    • 5.3 What the case study showed
  • 6 Suncorp Portfolio Services Limited
    • 6.1 Background
    • 6.2 Evidence
    • 6.3 What the case study showed
  • 7 QSuper
    • 7.1 Background
    • 7.2 Evidence
    • 7.3 What the case study showed
  • 8 Hostplus
    • 8.1 Background
    • 8.2 Evidence
    • 8.3 What the case study showed
  • 9 Board governance
    • 9.1 Background
    • 9.2 Evidence
    • 9.3 What the case studies showed
  • 10 Mergers
    • 10.1 Background
    • 10.2 Evidence
    • 10.3 What the case study showed
  • 11 Trustee money management
    • 11.1 Background
    • 11.2 Evidence
    • 11.3 What the case studies showed
  • 12 Payments from third party managed investment schemes
    • 12.1 Background
    • 12.2 Evidence
    • 12.3 What the case study showed
  • 13 Fees for no service
    • 13.1 Background
    • 13.2 Evidence
    • 13.3 What the case study showed
  • 14 MySuper and other retail groups
    • 14.1 Background
    • 14.2 Evidence
    • 14.3 What the case study showed
  • 15 Regulatory responses
    • 15.1 ASIC
    • 15.2 APRA

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