Appendix 7 includes copies of the Background Papers and Research Paper, as listed in the following table. Each of these Background Papers and Research Paper can be found on the Publications page of the Commission’s website. Title of Background Paper Read More …
Tag: background
11.1 Background
This case study concerned the handling by AAI of an insurance claim arising out of storm damage. The Commission heard evidence from Ms Bernadette Heald and again from Mr Gary Dransfield, the Chief Executive Officer of Insurance at the AAI Read More …
10.1 Background
AAI Limited (AAI) carries out the general insurance activities of Suncorp Group.[1] The case study focused upon AAI’s handling of claims made following the Wye River bushfires on Christmas Day 2015, and the way in which AAI marketed its Complete Read More …
9.1 Background
Youi Pty Ltd (Youi) issues general insurance products. The case study examined Youi’s conduct in handling claims under home insurance policies following natural disasters. In particular, the Commission heard evidence about Youi’s conduct in its handling of two insurance claims: Read More …
8.1 Background
Swann Insurance (Aust) Pty Ltd (Swann) is a general insurer and a subsidiary of Insurance Australia Group Limited (IAG).[1] Swann sources and sells add-on insurance products. The Commission heard evidence from Mr Benjamin Bessell, the Executive General Manager Business Distribution Read More …
7.1 Background
Allianz Australia Insurance Ltd (Allianz) issues general insurance products, including travel insurance products. [1] The Commission heard evidence about misleading and deceptive content that appeared on the travel insurance pages of Allianz’s website between 2012 and 2018, as well as Read More …
6.1 Background
This case study concerned group life insurance offered to members of the superannuation funds of AMP Superannuation Limited (AMP Super) and NM Superannuation Proprietary Limited (NM Super), the AMP Group’s superannuation trustees. AMP Life Limited (AMP Life) is the group Read More …
5.1 Background
This case study concerned the conduct of the Retail Employees Superannuation Pty Limited, a registerable superannuation entity licensee and the trustee of Retail Employees Superannuation Trust (REST). The focus of the case study was the provision of life insurance, total Read More …
4.1 Background
The Commission examined how TAL Life Limited (TAL) handled claims made by three people under income protection policies. The Commission heard evidence from Ms Loraine van Eeden, the General Manager of Claims. Ms van Eeden made three statements to the Read More …
3.1 Background
At the relevant time, CBA conducted its insurance business under the name CommInsure. The Commission examined CommInsure’s handling of claims made under life insurance policies that provided trauma cover. The case study examined the way that CommInsure handled two particular Read More …