The Commission operated an information line throughout the terms of its inquiry. The phone line was available during business hours, five days a week, while the email address for enquiries was available 24 hours a day, seven days a week.
The information line provided a range of services to support those with questions about the Commission, those needing assistance with making a submission, and those wishing to talk further about their concerns or share their stories of past conduct, and its impact.
As at 30 November 2018, the Commission’s information line had taken over 4,600 phone calls and responded to over 8,200 emails. Throughout the year, the Commission received many calls and emails which provided additional information or raised concerns about conduct, including real-time responses from the public about issues being examined in the public hearings. These ongoing contributions assisted the Commission in its inquiry.