Issues relating to consumer lending were examined in the Commission’s first round of its public hearings, held in Melbourne from 13 –23 March 2018.
The Commission inquired into aspects of the treatment of consumers by banking and financial services providers in connection with a number of credit products, including residential mortgages, car finance and credit cards. It also considered insurance sold in conjunction with a credit product and the arrangements and practices of banking and financial services providers and their intermediaries.