7.1 Background

This case study highlighted the steps taken by QSuper to make its products and services more accessible to its vulnerable members, including Aboriginal and Torres Strait Islander members living in remote communities.

Evidence in this case study was given by Ms Lynette Melcer, the Head of Technical Advice for the QSuper Board. [1] QSuper is a public sector fund and is the default superannuation fund for all employees of Queensland government departments and employees of a number of Queensland government agencies.[2] It has funds under management of more than $104 billion.[3]


[1] Transcript, Lynette Melcer, 13 August 2018, 4710.

[2] Transcript, Lynette Melcer, 13 August 2018, 4711.

[3] Transcript, Lynette Melcer, 13 August 2018, 4711.