7.1 Background

Allianz Australia Insurance Ltd (Allianz) issues general insurance products, including travel insurance products. [1] The Commission heard evidence about misleading and deceptive content that appeared on the travel insurance pages of Allianz’s website between 2012 and 2018, as well as issues relating to Allianz’s compliance processes, governance and culture more generally. The Commission heard evidence from Mr Michael Winter, the Chief General Manager of Retail Distribution, and Ms Lori Callahan, the Chief Risk Officer.

[1] Transcript, Michael Winter, 17 September 2018, 5910.