10.1 Background

AAI Limited (AAI) carries out the general insurance activities of Suncorp Group.[1] The case study focused upon AAI’s handling of claims made following the Wye River bushfires on Christmas Day 2015, and the way in which AAI marketed its Complete Replacement Cover (CRC) home insurance product. The Commission heard evidence from Mr Gary Dransfield, Chief Executive Officer, Insurance, at Suncorp Group.[2]


[1] Exhibit 6.369, Witness statement of Gary Dransfield, 24 June 2018, 1 [1].

[2] Exhibit 6.369, Witness statement of Gary Dransfield, 24 June 2018, 1 [1]; Exhibit 6.370, Witness statement of Gary Dransfield, 29 August 2018, 1 [1].