The following summaries provide further analysis of the key themes or conduct that was raised in public submissions received by the Commission. Figure 15: Insurance submissions: Key themes Claims handling The Commission received over 430 submissions that primarily focused on Read More …
Category: Appendix 3: Public Engagement
Overview
The Commission received 1,527 submissions identifying insurance as part of their dealings with financial services. Submissions referred to insurance products offered by insurers ranging from small to very large companies, products sold by the big four banks and other ADIs, Read More …
Submissions by state/territory
Submissions identifying insurance as a relevant issue were received from all states and territories.The largest proportion of submissions relating to insurance came from New South Wales (442 submissions), followed by Queensland (385 submissions), Victoria (369 submissions) and Western Australia (141 Read More …
Total submissions
The Commission received a total of 1,527 submissions that identified insurance as a relevant issue in their dealings with a financial services entity, which equated to approximately 15% of the total of 10,323 submissions received. Of those, over 840 submissions Read More …
Insurance
The Commission explored issues relating to the insurance industry in Round 6 of its public hearings, held in Melbourne from 10 September–21 September 2018. In particular, this round of hearings focused on issues associated with the sale and design of Read More …
Submission themes
The following summaries provide further analysis of the key themes or conduct that was raised in public submissions received by the Commission. Figure 13: Superannuation submissions: Key themes Excessive fees The Commission received over 250 submissions focused on unreasonably high Read More …
Overview
Submissions highlighted a range of concerns about the conduct of RSEs, banks, and financial advisers with which they had dealings relating to their superannuation. Over 150 different financial services entities were mentioned in the 1,626 submissions that were received. Notably, Read More …
Submissions by state/territory
Submissions identifying superannuation as a relevant issue were received from all states and territories. The largest proportion of submissions relating to superannuation came from New South Wales (536 submissions), followed by Victoria (380 submissions), Queensland (357 submissions) and Western Australia Read More …
Total submissions
The Commission received a total of 1,626 submissions that identified superannuation as a relevant issue in their dealings with a financial services entity, which equated to approximately 16% of the total of 10,323 submissions received.
Superannuation
The Commission explored issues relating to the superannuation industry in Round 5 of its public hearings, held in Melbourne from 6 August–17 August 2018. The Commission’s consideration of the superannuation industry focused on how registerable superannuation entity (RSE) licensees fulfil Read More …