11.3.1 Misconduct AAI accepted that it had contravened the General Insurance Code of Practice in four ways in the course of its dealings with the Healds. First, AAI accepted that it had breached clause 7.2, which required it to conduct Read More …
Category: Volume 2
11.2 Evidence
The Healds held a home and contents policy with AAI.[1] The policy was branded as a Suncorp product.[2] On 22 April 2015, they lodged a claim with AAI for damage to their property caused by a major storm in the Read More …
11.1 Background
This case study concerned the handling by AAI of an insurance claim arising out of storm damage. The Commission heard evidence from Ms Bernadette Heald and again from Mr Gary Dransfield, the Chief Executive Officer of Insurance at the AAI Read More …
11 AAI Ltd (Hunter Valley storm)
10.3 What the case study showed
The case study raised a number of distinct issues about AAI’s marketing of the CRC policies and the operation of those policies in the context of the Wye River bushfires. 10.3.1 Misconduct I consider that by representing in its CRC Read More …
10.2 Evidence
AAI issues 37 home and contents insurance products through 13 different brands, including AAMI.[1] Generally speaking, AAI’s home and contents policies are ‘sum insured’ policies, which require the policyholder to nominate the amount for which their home and contents will Read More …
10.1 Background
AAI Limited (AAI) carries out the general insurance activities of Suncorp Group.[1] The case study focused upon AAI’s handling of claims made following the Wye River bushfires on Christmas Day 2015, and the way in which AAI marketed its Complete Read More …
10 AAI Ltd (AAMI’S Complete Replacement Cover policy)
9.3 What the case study showed
9.3.1Ms Murphy’s claim In his evidence in relation to Ms Murphy’s claim, Mr Storey accepted that: Youi failed to handle Ms Murphy’s claim in an honest, fair and transparent manner, as required by clause 7.2 of the General Insurance Code Read More …
9.2 Evidence
9.2.1Sacha Murphy Ms Murphy took out a home and contents insurance policy with Youi in 2012.[1] In November 2016, there was a severe hail storm in Broken Hill that caused damage to Ms Murphy’s roof.[2] In January 2017, Ms Murphy Read More …