10.2 Evidence

AAI issues 37 home and contents insurance products through 13 different brands, including AAMI.[1] Generally speaking, AAI’s home and contents policies are ‘sum insured’ policies, which require the policyholder to nominate the amount for which their home and contents will Read More …

9.3 What the case study showed

9.3.1Ms Murphy’s claim In his evidence in relation to Ms Murphy’s claim, Mr Storey accepted that: Youi failed to handle Ms Murphy’s claim in an honest, fair and transparent manner, as required by clause 7.2 of the General Insurance Code Read More …